Terms and Conditions

Effective Date: 27 July 2025
Version: 1.0

ABOUT US

Zenshin Pharmatek (hereinafter referred to as “Zenshin,” “We,” “Our,” or “Us”) understands the importance of your privacy. We process your data in the capacity of a Data Fiduciary and are committed to respecting and protecting your personal data, which is any information capable of identifying you as a person.

This Privacy Policy describes how we collect, use, maintain, share, and protect your data through our website, and how you can update it. This policy applies to all personal data received by us, including data from the United States (US), European Union (EU), and European Economic Area (EEA), in both electronic and paper formats.

By submitting your data to us, you acknowledge that:

You have read, understood, and agreed to the terms of this Privacy Policy.
Your data may be transferred and processed by our business units and third parties globally for the purposes specified in this policy.
You are not obligated to provide any information, but failure to do so may prevent us from fulfilling your request.
All information provided is true and accurate. Inaccuracies may result in ineligibility for employment or services.

This policy applies to all users and visitors of our website. By accessing or using our website, you agree to this Privacy Policy and our Terms & Conditions.

1. DEFINITIONS

Personal Data: Any information related to an identifiable individual or legal entity, such as name, email, ID numbers, etc.
Data Principal: The individual to whom the personal data relates.
Data Processing: Automated operations performed on personal data.
Data Fiduciary: Zenshin Pharmatek, which determines the purpose and means of processing personal data.
DPDPA: Digital Personal Data Protection Act, 2023 of India.

2. INFORMATION YOU PROVIDE

We collect personal data primarily through enquiry forms and email communication. Consent for data collection is obtained via a positive statement in the enquiry form and an attached consent form.

Collected Data Includes:

Name
Email address
Inquiry content
Area of profession
Designation (e.g., professional, student)
Timestamp of interaction

We do not collect or retain unnecessary data.

3. HOW WE USE YOUR INFORMATION

We process personal data for lawful business and research purposes:

Responding to enquiries
Providing and improving services
Sending communications about services and opportunities
Marketing (with opt-out options)
Legal compliance and security

We use your data only for purposes stated here unless further consent is obtained.

4. INFORMATION SHARED

We do not sell or publicly share your data.
We may use third-party analytics (e.g., Google Analytics), but only anonymized or aggregated data is shared.
Users may manage analytics preferences through browser/device settings.

5. DISCLOSURE OF PERSONAL DATA

We may disclose your data:

To law enforcement or government agencies, if required by law.
To business investors for general business analysis.

6. USAGE OF COOKIES

We may use cookies to enhance user experience. Cookies may be:

Necessary
Performance-based
Functional
For marketing

Users can manage cookie preferences through browser settings.

7. DATA SECURITY

We implement reasonable measures to protect your data. However, no system is 100% secure. Use of our services is at your own risk.

Data Breach Notification

We will notify the Data Protection Board and affected individuals of any breach as per DPDPA.

8. STORAGE OF INFORMATION

Data is stored on Microsoft servers in Pune/Chennai, India.
By using our services, you consent to this storage.

9. DATA RETENTION

Data is retained for six (6) months from the first interaction, unless longer retention is legally required.

10. USER REPRESENTATIONS

You are responsible for:

Reading and understanding our policies
Providing accurate information
Maintaining credential confidentiality
Reporting unauthorized access

11. USER RIGHTS

Under the DPDPA, you have the right to:

Access your personal data
Request corrections
Request deletion
File grievances
Nominate another to exercise your rights in case of incapacity or death

Contact: contact@zenshinpharma.com for exercising your rights.

12. CONSENT

By using our website, you consent to:

Data collection and processing for stated purposes
Data retention for three (3) years
Communication and marketing
Data transfer to third-party service providers

Consent remains valid until withdrawn in writing.

13. LINKS TO OTHER WEBSITES

We are not responsible for third-party websites linked from our site. Review their privacy policies before sharing data.

14. CHILDREN OR MINORS

Our services are not intended for individuals under 18. If such data is collected in error, it will be deleted upon notification.

15. GOVERNING LAWS

This policy is governed by the laws of India. Disputes shall be under Pune, Maharashtra jurisdiction.

16. DISCLAIMER

We:

Do not guarantee 100% data security
Are not liable for third-party websites
Limit liability to the amount paid for services (past 6 months)

17. INDEMNIFICATION

You agree to indemnify Zenshin for any loss arising from:

Policy violations
Unauthorized use
Legal non-compliance

18. FORCE MAJEURE

We are not liable for failure to perform due to events beyond our control, such as natural disasters, cyber-attacks, or pandemics.

19. SEVERABILITY

If any provision is invalid, others remain effective.

20. INTERNATIONAL PRIVACY COMPLIANCE

USA (CCPA)

We do not:

Sell
Trade
Rent
Share personal data for commercial gain

EU (GDPR)

We act as a data controller. Legal grounds include:

Consent
Contractual necessity
Legal obligation
Legitimate interest

You may exercise GDPR rights, such as access, correction, deletion, and objection.

21. CHANGES TO POLICY

We may update this Privacy Policy. Check regularly for updates.

22. COMPLAINTS AND REQUESTS

23. CONTACT US

Grievance Officer: Sanjay Gorana
Designation: Partner
Phone: +91-7030090505
Email: Sanjay@zenshinpharma.com
Office Address: A10, KPCT Mall, Pune, Maharashtra 411040, INDIA

Grievances acknowledged within 7 days and resolved within 30 days.